Last updated: 15 July 2023
Thank you for shopping at All Things K9. We are committed to providing you with high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward Return and Refund Policy as follows:
- Returns and Exchanges: a. You may request a return or exchange of the purchased item(s) within 30 days from the date of delivery. b. To be eligible for a return or exchange, the item(s) must be unused, in their original condition and packaging, with all tags and labels intact. c. Personalized or customized items are not eligible for return or exchange unless they are defective or damaged.
- How to Initiate a Return or Exchange: a. To initiate a return or exchange, please contact our customer support team at support@ansalegroup.com. Provide your order number and a brief description of the reason for the return or exchange. b. Our team will guide you through the return process and provide you with instructions on where to send the item(s).
- Shipping Costs: a. If the return or exchange is due to our error (e.g., defective product, incorrect item shipped), we will cover the return shipping costs. b. If the return or exchange is due to a change of mind or non-defective reasons, the customer is responsible for the return shipping costs.
- Refunds: a. Once we receive and inspect the returned item(s), we will notify you about the status of your refund. b. If the return is approved, we will issue a refund to the original payment method within [number of days]. c. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
- Refund Exceptions: a. We reserve the right to refuse a refund if the returned item(s) do not meet our return policy criteria. b. Refunds will not include any shipping or handling charges paid at the time of purchase, except in cases where the return is due to our error.
- Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately with clear photos of the damaged or defective product. b. We will assess the issue and, if confirmed, arrange for a replacement or issue a full refund, including any shipping costs incurred.
- Cancellations: a. If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. b. Once an order has been shipped, it cannot be canceled. You may initiate a return following the procedures mentioned above.
- Contact Us: If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our customer support team at support@ansalegroup.com. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for shopping with All Things K9. We value your trust and strive to make your experience with us as enjoyable and hassle-free as possible!